⭐ Repair Stations Worldwide

🔔 Before Contacting a Repair Station

Please reach out to us first

If you purchased your cuckoo clock from Montag Steins & Clocks, please always contact us first before visiting or hiring any repair station.

Many issues can be solved quickly through:

• simple setup adjustments
• guidance from our support team
• replacement parts
• or help from our partners — without additional repair costs

Repairs performed by any repair station without our prior approval are not automatically covered, and customers are responsible for any costs incurred.

📧 Contact us: info@steinsandclocks.com
We’ll guide you through the best next steps and tell you if a repair station is necessary.

Certified Repair Stations Worldwide

We want your cuckoo clock to stay beautiful and functional for many years to come.
This is why we work exclusively with VdS-certified service partners — professional repair specialists who are officially approved by the Black Forest Clock Association (VdS) in Germany.

Whether you are located in the USA, Canada, Europe, Asia, or Australia:
There is a certified repair partner available to help you with setup, maintenance, or repairs.

Why VdS-Certified Service Stations?

VdS partners are:

• trained and certified by the Black Forest Clock Association
• experienced in handling 1-day and 8-day mechanical movements
• familiar with traditional Black Forest carving and craftsmanship
• authorized to perform maintenance, adjustments, and mechanical repairs
• reliable, professional, and trusted by German clockmakers

This ensures that your clock receives the same level of care it was built with.

Find a Repair Station Near You

You can view all official service stations worldwide here:

👉 Official VdS Repair Stations (Worldwide)
https://www.v-ds.org/cuckoo-clock-service-stations-worldwide/?lang=en

This list is maintained by the Black Forest Clock Association and includes:

• USA & Canada
• South America
• Europe
• Australia & New Zealand
• Asia

Simply search by country or region and contact the service partner closest to you.

When Should I Contact a Repair Station?

• You may contact a certified repair station if:
• your clock needs mechanical adjustment
• a moving part is stuck
• the cuckoo mechanism needs tuning
• the clock runs too fast/slow
• a decorative part needs professional reattachment
• the music box requires maintenance
• the chain or weights no longer run smoothly

1. For small cosmetic issues (loose leaves, small glued pieces), feel free to contact us first — often these are simple fixes.

• Need Help From Us? We’re Here.
• If you're unsure whether you need a repair station or assistance from us directly, just send us a message:
• 📧 info@steinsandclocks.com
• We’ll give you guidance and help you find the best solution — quickly and hassle-free.